ABTA is announcing changes to its arbitration scheme, following the appointment of dispute resolution specialists Hunt ADR who will now handle ABTA’s Alternative Dispute Resolution schemes.

While much of the scheme will remain the same, the claim bands will be restructured and simplified, which will lead to some reduction in fees for customers and members. The collation of the claim details and defence response will now be done by Hunt ADR.

For over 40 years, ABTA arbitration has been used to settle alleged breaches of contract and/or negligence between consumers and ABTA members and can offer considerable cost savings over using the Small Claims court.