Two-fifths of Scots admit they are clueless about travel legislation and their rights under consumer protection, according to a survey carried out on behalf of the SPAA.
The poll showed that 65% of travellers wrongly believed that they would be able to get their money back if their airline failed to deliver.
While around three-quarters of those surveyed were aware of ATOL, only 12% knew about the Package Travel Directive – a regulation that was updated on 1st July in a bid to increase financial protection for travellers.
The survey was carried out on a sample of over 500 leisure and business travellers who had flown to destinations outside Scotland in the past year. Ken McLeod (pictured), president of the SPAA, said the results of the poll showed that too many passengers were unaware of their consumer rights – or lack of them.
The research also shows that travel agents still have a critical role to play in influencing consumers when it comes to making decisions about their travel plans.
While travel websites and search engines were found to help inform decisions about travel, a total of 30% said they were still influenced by travel agents and brochures. Just over 10% indicated that they were influenced in making decisions by social media – and young people aged 16 to 34 were just as likely to turn to agents for advice as older travellers.